Privacy Policy
Effective Date: August 26, 2025
At PAS – Port Agency Services Sri Lanka, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, services, or communication channels.
1. Information We Collect
- Personal Information: Name, email address, phone number, company details, and other information you provide when contacting us or using our services.
- Operational Information: Vessel details, crew information, cargo data, and documentation necessary for port agency services.
- Website Data: IP address, browser type, device information, and usage statistics collected through cookies or analytics tools.
2. How We Use Your Information
- Provide and manage port agency services.
- Communicate with clients, partners, and stakeholders.
- Process documentation, permits, and operational requirements.
- Improve our website, services, and client experience.
- Comply with legal and regulatory requirements.
3. Information Sharing & Disclosure
- We do not sell or rent your personal data to third parties.
- Information may be shared with trusted third parties (such as port authorities, customs, logistics providers, and contractors) strictly for service delivery.
- We may disclose information when required by law, regulation, or government authority.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal and operational data against unauthorized access, misuse, or loss. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
Personal and operational data is retained only as long as necessary to fulfill contractual, operational, or legal obligations. Once retention is no longer required, data will be securely deleted or anonymized.
6. Your Rights
- Access the personal information we hold about you.
- Request correction or updates to inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal and operational requirements.
- Opt-out of receiving marketing communications.
7. Cookies & Website Usage
Our website may use cookies and analytics tools to enhance user experience and track website performance. You can manage or disable cookies through your browser settings.
8. Updates to This Policy
PAS reserves the right to update or modify this Privacy Policy at any time. Any updates will be posted on our website with the revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
PAS – Port Agency Services
10A 1/1, 10th Lane, Colombo 03, Sri Lanka
📧 Email: mktg@portagent.lk | opsgm@portagent.lk | ops@portagent.lk
📞 Tel: +94 11 2 581 267 / 68 | Fax: +94 11 4 502 302
📱 Mobile: +94 70 270 8750 | +94 71 990 6607